General Terms and Conditions

Information about the processing of personal data can be found on this page.

These general terms and conditions apply to clients of the Máchova hotel services.

Headquarters: Mgr. Jana Dyršmídová Dykova 50/20 101 00 Prague ID: 16499662 VAT: CZ5656211528

Establishment:

Hotel Máchova
Máchova 513/11
120 00 Praha Vinohrady

Physical person (hereinafter referred to as “accommodator”)

These general terms and conditions govern the conduct between the client and the accommodator, which is not regulated differently by an individual contract.

Ordering a stay

• You can order a stay at the hotel in writing (by email or online reservation on the hotel-machova.cz website), or by phone at +420 222511777
• The order of stay is accepted by written confirmation of an authorized person on the part of the accommodator
• At the same time as confirming the order, the client is sent a request for payment of a deposit or a deposit invoice in an adequate amount of the stay price payable within the period stated on the invoice
• Online reservation is binding. The scope of agreed services and prices is binding on their breakdown in the reservation confirmation issued by the accommodator

Payment conditions

• refundable reservation

- The client can pay the price of the stay at the hotel reception on the day of arrival in cash or by credit card

- The client can pay the price of the stay before arrival by bank transfer to the accommodator’s bank account or by credit card through the payment gateway

- When paying for a stay booked through an online reservation, it is necessary to choose the type of payment: payment by credit card, payment on arrival with a credit card guarantee or by bank transfer. All operations with a credit card within the payment gateway take place outside the systems of the accommodator, only the bank of the accommodator and the bank of the client have access to sensitive card data

• non-refundable reservation

- the client must pay the price of the stay in full immediately after creating the reservation, otherwise the reservation becomes invalid. Payment is possible by credit card or bank transfer through the payment gateway

• A child from 0 to 3 years old sleeping with parents or in their own bed is free

Prices and services

Indicative prices of accommodation and any other services are stated in the presentation materials of the accommodator (website, brochures, brochures, etc.). However, the customer is bound by the price stated in the accommodation voucher (hereinafter referred to as the voucher). The scope of contractually agreed services and prices is binding on their breakdown in the voucher. The accommodator is entitled to change the agreed conditions of stay in cases that he cannot influence (eg force majeure).

Cancellation of stay by the client

• individual travelers (1 - 3 rooms or 1 - 10 people):

The client is entitled to cancel (cancel) only a reservation with the possibility of a refund (refundable) no later than at noon (12pm) two days before arrival. In case of later cancellation (cancellation) of the reservation, the client will pay 100% of the first night of the reservation.

In case of cancellation of a reservation without the possibility of a refund (non-refundable) at any time after creating the reservation, the client will pay 100% of the total price of the reservation.

• groups (4 or more rooms or 11 or more people):

For groups, the client is entitled to cancel (cancel) only a reservation with the possibility of a refund (refundable) no later than at noon (12h) 60 days before arrival. In case of later cancellation (cancellation) of the reservation, the client will pay 50% of the total price of the reservation.

In case of cancellation of a reservation without the possibility of a refund (non-refundable) at any time after creating the reservation, the client will pay 100% of the total price of the reservation.

• Cancellation of stay is possible only by email to the address reservation@dhotels.cz, which must be confirmed by the accommodator in the same way. The decisive factor for determining the time of cancellation of the stay is the date and time of sending the email.
• The accommodator does not have to charge the customer the above cancellation fees in full if he could not use the agreed services for reasons he cannot influence (eg force majeure). The customer is obliged to prove the above facts to the accommodator in writing no later than 3 days from their occurrence.

Rights and obligations of the client

By concluding a contract for accommodation, the client acquires the right to the usual use of all premises that guests can usually use without special conditions, and to the usual service. The client must exercise his rights in accordance with any hotel directives or regulations for guests (hotel rules).

The client has the right to complain about any deficiencies in the services provided. He is obliged to claim the complaint in time, without unnecessary delay so that a remedy can be arranged, if possible on the spot. Claiming a complaint on the spot allows the defect to be removed immediately, with the passage of time it complicates the provability and objectivity of the assessment and proper handling of the complaint. In case of claiming a complaint during this period, the accommodator is obliged to respond within 30 days from the date of claiming the complaint, in more complex cases within 2 months. The client is obliged to provide the accommodator with the necessary cooperation in handling the complaint, specify the reasons, possibly suggest a way of handling, if the complaint proves to be justified.

The client is obliged to properly justify the complaint when claiming the complaint, possibly to prove his factual allegations and provide the relevant documents (contract, proof of payment, etc.). Handling a justified complaint consists in removing the defect of the service free of charge, or, if it is possible from the nature of the matter, in providing a replacement service. If it is not possible to provide a replacement service, the accommodator will return the price of this service to the client. The client is not entitled to a refund of the price of the service if he claims the complaint only after using the service.

The client is obliged to pay the agreed price, including any additional costs, which arose from the provision of services, which he requested beyond the agreed price himself and the guests accompanying him, including the statutory value added tax, no later than at the time of departure. In case of late payment, the accommodator is entitled to interest on arrears in the amount of 0.25% of the unpaid amount per day.

In case of a dispute between the provider of accommodation services and the client, who has the legal status of a consumer for this purpose, from a contract, the subject of which is the provision of these services, which cannot be resolved by mutual agreement, the client may submit a proposal for out-of-court settlement of such a dispute to the competent subject of out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Central Inspectorate - ADR department Štěpánská 15 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz.

The client is liable to the accommodator for any damage caused by him or the guest or other persons who use the services of the accommodator with his knowledge or according to his will.

Rights and obligations of the accommodator

The accommodator may provide the client or guests with adequate replacement accommodation (of the same quality), if it will be acceptable to the contractual partner, especially if the difference in accommodation will be negligible and factually justified. Factually justified means a situation where the space (spaces) became (are) unusable, when the currently accommodated guests extend their stay, when an excessive number of reservations were made or other important operational measures conditioning this step. Any additional costs for replacement accommodation are borne by the accommodator.

The accommodator has the right to invoice his services at any time, or to invoice them continuously.

The accommodator is obliged to provide the agreed services to the extent corresponding to his standard.

Final provisions

The general terms and conditions come into effect on May 26, 2024. Deviations from these conditions can be individually agreed between the accommodator and the client exclusively in writing.

The personal data of the client stated in his order of stay will be used by the accommodator only for the contractual relationship between the accommodator and the client, the subject of which is the stay at the Máchova hotel.

The laws governing these general terms and conditions are the laws in force in the Czech Republic. If these conditions are stated in a language other than Czech, these translations are used only for the convenience of users and the Czech version of these conditions has legal precedence.

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Privacy Policy

Personal data manager and data subject

The Personal Information Manager is the company running this site, a booking service.

The data subject is a natural person who provided the controller with his or her personal data on the basis of a lease agreement, purchase contract, service contract or other agreement entered into with the trustee or consent to the processing of personal data as part of subscription to newsletters sent by the trustee. The subject of the data may also be a natural person whose personal data the administrator has obtained from other legal sources.

Scope of processing of personal data

The administrator processes the personal data to the extent that the data subjects are provided to it, or to what extent the administrator obtains it from other legal sources. These are: name, surname, date of birth, place of residence, place of business, identification number, credit card number, tax identification number, e-mail, telephone, signature.

Purpose of processing of personal data

The administrator processes the personal data of the data subjects in order to fulfill the contract concluded between the data subject and the controller in the form of electronic means of communication at a distance or in writing, the fulfillment of legal obligations and direct marketing (ie offering of products and services to the administrator) in the sense of Act No. 480/2004 Coll., on Certain Information Society Services. The business message of the controller sends only if the data subject has subscribed to the newsletter or if the controller has obtained the details of the electronic contact of the data subject in connection with the sale of his products or services. The data subject has the possibility to unsubscribe in a simple way and free from newsletters (newsletters).

Assessment of the necessity of processing

The Administrator takes care to protect the privacy of data subjects and therefore only processes personal data that are strictly necessary for the intended processing purposes.

Legal basis for the processing of personal data

The legal basis for the processing carried out for direct marketing is the consent of data subjects with the processing of personal data (subscription to newsletters) or the legitimate interest of the controller (obtaining electronic contact in connection with the sale of the product or the service of the administrator pursuant to Act No. 480/2004 Coll.).

In other cases, the legal basis for the execution of the contract, the protection of the legitimate interests of the trustee (protection of property, exercise of contract rights in court proceedings, etc.) and fulfillment of a legal obligation.

Time of processing of personal data

In the case of personal data processed to fulfill the contract, the controller processes personal data for the duration of the contractual relationship and subsequently for a further period of 10 years, taking into account the length of the limitation period for damages or damages. In case of processing in order to fulfill the legal obligation, the controller processes personal data for the period stipulated by the legal regulations. In the case of personal data processed on the basis of the data subject's consent, the controller processes personal data for 10 years unless the consent to the processing of personal data is withdrawn by then. This is without prejudice to the obligation of the controller to process personal data for a period of time determined by or in compliance with the relevant legislation.

Revocation of consent to the processing of personal data

If the data subject has given the trustee the consent to the processing of personal data, he may at any time recall his or her free consent to the processing of personal data. Revocation of consent is without prejudice to the lawfulness of processing based on consent given prior to his / her removal. Revocation of consent also has no effect on the processing of personal data processed by the controller on the basis of a legal basis other than consent (ie, in particular, if the processing is necessary to fulfill the contract, legal obligations or for other reasons stated in the applicable legislation).

Access to personal data

Personal data of data subjects have access to the controller and, where applicable, to third parties - recipients who provide appropriate safeguards and whose processing complies with the requirements of applicable law and which ensure adequate protection of data subjects' rights